{"id":7632,"date":"2023-11-07T10:47:56","date_gmt":"2023-11-07T08:47:56","guid":{"rendered":"https:\/\/visbook.com\/the-mobile-guest-journey-improve-your-hotel-business-with-mobile-technology\/"},"modified":"2024-03-15T13:36:10","modified_gmt":"2024-03-15T11:36:10","slug":"the-mobile-guest-journey-improve-your-hotel-business-with-mobile-technology","status":"publish","type":"post","link":"https:\/\/visbook.com\/dk\/the-mobile-guest-journey-improve-your-hotel-business-with-mobile-technology\/","title":{"rendered":"Den mobile g\u00e6sterejse: Optimer din hotelvirksomhed med mobil teknologi"},"content":{"rendered":"

Forbrugere over hele verden bruger i stigende grad deres mobiltelefoner til at h\u00e5ndtere hverdagen, og de fleste af os bruger mobil-apps til at ordne alt fra bankforretninger til at bestille mad. P\u00e5 trods af dette har hotelbranchen l\u00e6nge v\u00e6ret langsom til at implementere mobilteknologi. Men som f\u00f8lge af Covid-19-pandemien er brugen af digitale l\u00f8sninger p\u00e5 hotel og resort vokset drastisk det seneste \u00e5r.
\n <\/strong><\/p>\n

Mere end nogensinde forventer moderne rejsende og hotelg\u00e6ster nu at kunne planl\u00e6gge og h\u00e5ndtere hele deres ferieoplevelse p\u00e5 mobilen. Flere og flere hoteller begynder at investere i mobilteknologi for at opfylde den voksende eftersp\u00f8rgsel. Men fordelene er endnu st\u00f8rre \u2013 med en mobil g\u00e6sterejse kan du forbedre dine g\u00e6sters oplevelse, samtidig med at du skaber nye muligheder for at \u00f8ge virksomhedens mersalg og antallet af tilbagevendende g\u00e6ster.<\/p>\n

Integrationen mellem VisBook og Zaplox
\n<\/h3>\n

VisBook er et alt-i-et-system, som administrerer alle dele af dit hotel p\u00e5 samme platform. For at give vores kunder adgang til smarte l\u00f8sninger til selvbetjening samarbejder vi med flere partnere<\/a>, som tilbyder v\u00e6rkt\u00f8jer til en digital g\u00e6steoplevelse. En af dem er Zaplox<\/a>, som tilbyder hoteller en mobil g\u00e6sterejse via en skr\u00e6ddersyet app, hvor g\u00e6sterne kan h\u00e5ndtere deres ophold.<\/p>\n

Gennem vores eksisterende samarbejde med Zaplox har VisBooks kunder adgang til en forh\u00e5ndsintegreret mobil g\u00e6sterejse, som inkluderer ind- og udcheckning og n\u00f8gler p\u00e5 mobilen samt markedsf\u00f8ring og betaling. Zaplox mobile g\u00e6sterejse knyttes nemt sammen med VisBook PMS, s\u00e5 du kan h\u00e5ndtere alt i samme system. Appen henter g\u00e6ste- og bookinginformationer direkte fra VisBook og kommunikerer med dine betalingsl\u00f8sninger og l\u00e5sefunktioner.<\/p>\n

Eftersom integrationen allerede er p\u00e5 plads, er det hurtigt, smidigt og omkostningseffektivt at komme i gang.<\/p>\n

\"\"<\/p>\n

Den mobile g\u00e6sterejse i 5 trin
\n<\/h3>\n

Hvordan ser en mobil g\u00e6sterejse ud? Og hvilke fordele medf\u00f8rer, at du kan forbedre din hotelvirksomhed? Lad os se p\u00e5 den mobile g\u00e6sterejse i fem trin og beskrive mulighederne, som kan f\u00e5 din virksomhed til at ligge et skridt foran.<\/p>\n

1. Inden ankomst
\n<\/h3>\n

Ved at tilbyde en app, hvor g\u00e6sterne kan h\u00e5ndtere deres hotelophold, kan hotelvirksomheder f\u00e5 kontakt med deres g\u00e6ster, inden de overhovedet er ankommet hotellet. Appen giver dig mulighed for enkelt at kommunikere med dine g\u00e6ster gennem personlige meddelelser, push-notifikationer og chat.<\/p>\n

Hold dine g\u00e6ster opdaterede \u2013 det giver en smidig ankomst:<\/strong> Kommuniker vigtige meddelelser og praktisk information op til opholdet via appen.<\/p>\n

Mersalg:<\/strong> Appen g\u00f8r det enkelt at markedsf\u00f8re tjenester, opgraderinger og pakketilbud, som kan tilf\u00f8jes til den eksisterende reservation. Dette bidrager til h\u00f8jere pris p\u00e5 bookingen, samtidig med at g\u00e6sten f\u00e5r et endnu bedre ophold.<\/p>\n

2. Ankomst & indcheckning
\n<\/h3>\n

Ved at g\u00f8re det muligt for dine g\u00e6ster at bruge deres mobiltelefoner til at checke ind, checke ud og l\u00e5se v\u00e6relset op med, kan de kontrollere deres hoteloplevelse og selv v\u00e6lge, hvor meget kontakt de \u00f8nsker at have med hotelpersonalet og andre g\u00e6ster. Hotelopholdet bliver smidigt og helt p\u00e5 g\u00e6stens vilk\u00e5r.<\/p>\n

Kontaktfri mobilindcheckning:<\/strong> Kontaktfri indcheckning er blevet en n\u00f8dvendighed under pandemien, men mobil indcheckning betyder ogs\u00e5, at dine g\u00e6ster kan springe k\u00f8er og ventetid over og i stedet tage hul p\u00e5 deres ophold med det samme. G\u00e6sterne f\u00e5r adgang til en mobiln\u00f8gle i appen og kan l\u00e5se d\u00f8ren op ved at holde mobilen mod den elektroniske d\u00f8rl\u00e5s.<\/p>\n

Meddel g\u00e6sterne, n\u00e5r v\u00e6relset er rengjort:<\/strong> Meddel g\u00e6sterne via appen, s\u00e5 snart deres v\u00e6relse er rengjort og klar til indcheckning. P\u00e5 den m\u00e5de kan dine g\u00e6ster f\u00e5 adgang til v\u00e6relset lidt tidligere i stedet for at vente i lobbyen.<\/p>\n

Specielle \u00f8nsker: <\/strong> G\u00e6ster kan kommunikere specielle \u00f8nsker eller madallergier direkte i appen.<\/p>\n

<\/i><\/a>3. Under hotelopholdet<\/h3>\n

N\u00e5r opgraderinger og tjenester er tilg\u00e6ngelige i hotellets app, kan g\u00e6sterne enkelt foretage deres egne valg i ro og mag. Desuden bliver tjenesterne mere tilg\u00e6ngelige for g\u00e6sten, n\u00e5r de ikke beh\u00f8ver at g\u00e5 ned til receptionen eller ringe til hotelpersonalet for at gennemf\u00f8re k\u00f8bet, hvilket betyder, at hotelg\u00e6ster generelt bruger flere penge.<\/p>\n

Middagsreservationer og spabookinger:<\/strong> G\u00e6ster kan anvende appen til at se, hvilke tjenester der tilbydes, samt til at booke middag, spa eller aktiviteter. De kan ogs\u00e5 bestille roomservice direkte i appen.<\/p>\n

Spar p\u00e5 udgifterne til tryksager:<\/strong> N\u00e5r information om tjenester, restaurant, ting at se og foretage sig i lokalomr\u00e5det osv. findes i appen, kan du spare omkostningerne, som ellers skulle bruges p\u00e5 tryksager. Desuden mindskes antallet af samtaler med receptionen.<\/p>\n

Giv hurtig service via chat: <\/strong> En chatfunktion er en god m\u00e5de at forts\u00e6tte med at tilbyde personlig service af h\u00f8j kvalitet, samtidig med at du mindsker administrationstiden for hotelpersonalet.<\/p>\n

<\/i><\/a>4. Afrejsedag<\/h3>\n

Ved hj\u00e6lp af digitale v\u00e6rkt\u00f8jer beh\u00f8ver dine g\u00e6ster ikke g\u00e5 ned i receptionen for at aflevere n\u00f8glen og betale. I stedet for f\u00e5r de en p\u00e5mindelse i appen, n\u00e5r det er tid til at checke ud og betale for v\u00e6relset.<\/p>\n

Betal for opholdet p\u00e5 mobilen:<\/strong> G\u00e6sterne kan se, hvad der bliver faktureret p\u00e5 v\u00e6relset, og gennemf\u00f8re betalingen direkte i appen. Derefter modtager de en kvittering p\u00e5 mail. N\u00e5r dine g\u00e6ster er checket ud, deaktiveres mobiln\u00f8glen, og v\u00e6relset markeres som \u201dSkal reng\u00f8res\u201d i VisBook PMS.<\/p>\n

Tjenester ved afrejse: <\/strong> Dine g\u00e6ster kan bruge appen til at booke transport til lufthavnen eller togstationen.<\/p>\n

<\/i><\/a>5. Efter hotelopholdet<\/h3>\n

G\u00e6steoplevelsen slutter ikke, n\u00e5r din g\u00e6st forlader hotellet. Forl\u00e6ng g\u00e6sterejsen med personlig opf\u00f8lgningskommunikation og relevante tilbud for at fremme kundeloyalitet og fremtidige bookinger.<\/p>\n

Hold kontakten med g\u00e6ster efter deres ophold:<\/strong> Brug appen til at sende tak-meddelelser, indsamle feedback og kommunikere rabatter, tilbud og nyheder. P\u00e5 den m\u00e5de sikrer du, at g\u00e6sten husker dit hotel, og du \u00f8ger chancerne for, at de booker et ophold igen.<\/p>\n

F\u00e5 direkte bookinger via appen:<\/strong> Tilbagevendende g\u00e6ster, som allerede har hotellets app p\u00e5 mobiltelefonen, kan f\u00e5 tilbud om at booke deres n\u00e6ste ophold direkte i appen, hvilket f\u00f8rer til flere direkte bookinger og bedre overskudsgrad for din hotelvirksomhed.<\/p>\n

Vil du forbedre din hotelvirksomhed med VisBook og Zaplox?
\n<\/h3>\n

Bestil en demo<\/a> med VisBooks salgsteam. De demonstrerer gerne systemet og dets fordele med udgangspunkt i dine behov, og hvordan den mobile g\u00e6sterejse smidigt knyttes sammen med dit PMS.<\/p>\n

Er du allerede kunde hos VisBook? Kontakt support<\/a>, s\u00e5 hj\u00e6lper de dig gerne med at komme i gang med at skabe en mobil g\u00e6sterejse.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Forbrugere over hele verden bruger i stigende grad deres mobiltelefoner til at h\u00e5ndtere hverdagen, og de fleste af os bruger…<\/p>\n","protected":false},"author":7,"featured_media":7633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-7632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-da"],"acf":[],"yoast_head":"\nDen mobile g\u00e6sterejse: Optimer din hotelvirksomhed med mobil teknologi - VisBook<\/title>\n<meta name=\"description\" content=\"Optimer dine g\u00e6sters oplevelse med en mobil g\u00e6sterejse, samtidig med at du kan \u00f8ge virksomhedens mersalg og antallet af tilbagevendende g\u00e6ster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/visbook.com\/dk\/the-mobile-guest-journey-improve-your-hotel-business-with-mobile-technology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Den mobile g\u00e6sterejse: Optimer din hotelvirksomhed med mobil teknologi - 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