{"id":3013,"date":"2021-06-03T13:09:20","date_gmt":"2021-06-03T13:09:20","guid":{"rendered":"https:\/\/visbook.com\/?p=3013"},"modified":"2023-11-24T15:16:23","modified_gmt":"2023-11-24T13:16:23","slug":"sa-forenklar-smarthotel-sin-dagliga-verksamhet-med-hjalp-av-visbook","status":"publish","type":"post","link":"https:\/\/visbook.com\/sv\/sa-forenklar-smarthotel-sin-dagliga-verksamhet-med-hjalp-av-visbook\/","title":{"rendered":"S\u00e5 f\u00f6renklar Smarthotel sin dagliga verksamhet med hj\u00e4lp av VisBook"},"content":{"rendered":"

Med VisBooks anv\u00e4ndarv\u00e4nliga allt-i-ett system f\u00e5r de anst\u00e4llda p\u00e5 Smarthotel b\u00e4ttre kontroll p\u00e5 verksamheten och d\u00e4rmed mer tid till att fokusera p\u00e5 g\u00e4sterna och god service.<\/strong><\/p>\n

– VisBook g\u00f6r vardagen enklare f\u00f6r alla anst\u00e4llda, ber\u00e4ttar Malin T\u00f8nnessen, hotellchef p\u00e5 Smarthotel i norska Hammerfest.<\/p>\n

Smarthotell \u00e4r en hotellkedja som erbjuder prisv\u00e4rt och centralt boende i flera norska st\u00e4der, bland annat i huvudstaden Oslo och i den arktiska staden Hammerfest, v\u00e4rldens nordligaste stad.<\/p>\n

Smarthotel anv\u00e4nder VisBook som PMS-leverant\u00f6r p\u00e5 alla sina hotell. VisBooks allt-i-ett l\u00f6sning knyter ihop alla delar av hotellet, med allt fr\u00e5n bokning, st\u00e4d och bar till f\u00f6rs\u00e4ljning och bokf\u00f6ring.<\/p>\n

Malin T\u00f8nnessen ber\u00e4ttar att systemet har knutit samman alla delar av hotellet i ett komplett PMS, vilket har gjort det enkelt f\u00f6r b\u00e5de henne och de anst\u00e4llda att f\u00e5 full kontroll p\u00e5 verksamheten.<\/p>\n

– F\u00f6r oss k\u00e4nns det v\u00e4ldigt bra att ha ett system att f\u00f6rh\u00e5lla sig till, samtidigt som det \u00e4r enkelt f\u00f6r alla anst\u00e4llda att s\u00e4tta sig in i systemet, s\u00e4ger Malin.<\/p>\n

Anv\u00e4ndarv\u00e4nligheten var n\u00e4mligen n\u00e5got som gjorde att valet av PMS f\u00f6ll p\u00e5 just VisBook, n\u00e4r Smarthotel \u00e5r 2013 b\u00f6rjade anv\u00e4nda systemet.<\/p>\n

– Systemet \u00e4r enkelt f\u00f6r alla att f\u00f6rst\u00e5, och man kan logga in fr\u00e5n vilken plats som helst, s\u00e5 att man hela tiden har full kontroll p\u00e5 verksamheten.<\/p>\n

<\/i><\/a>B\u00e4ttre kundupplevelse<\/h3>\n

Med en app<\/a> fr\u00e5n VisBook vet de anst\u00e4llda hela tiden hur m\u00e5nga som befinner sig p\u00e5 hotellet, och Malin ber\u00e4ttar att man \u00e4ven kan titta i appen innan sitt arbetspass f\u00f6r att f\u00f6rbereda sig inf\u00f6r dagen. Att systemet \u00e4r enkelt att anv\u00e4nda har ocks\u00e5 gjort det enklare f\u00f6r Smarthotels anst\u00e4llda, som de kallar f\u00f6r \u201dsmartv\u00e4rdar\u201d att fokusera \u00e4nnu mer p\u00e5 g\u00e4sterna.<\/p>\n

– Vi anv\u00e4nder oss bland annat av smartshopen, d\u00e4r g\u00e4sterna sj\u00e4lva kan handla bar- och kioskvaror via en touchscreen i lobbyn. Det har sparat oss mycket tid som vi i st\u00e4llet kan anv\u00e4nda till att ge g\u00e4sterna \u00e4nnu b\u00e4ttre kundupplevelse, s\u00e4ger Ingvild Bj\u00f8rneboe-Iversen, revenueansvarig p\u00e5 Smarthotel.<\/p>\n

\u00c4ven om tekniken har f\u00f6renklat vardagen f\u00f6r b\u00e5de anst\u00e4llda och g\u00e4ster, p\u00e5pekar Ingvild att det inte p\u00e5 n\u00e5got s\u00e4tt har gjort hotellen mindre personliga.<\/p>\n

– F\u00f6r oss \u00e4r det viktigt att g\u00e4sterna k\u00e4nner sig \u201dhemma\u201d och vi vill framst\u00e5 som en personlig hotellkedja. V\u00e5ra smartv\u00e4rdar skapar en trevlig atmosf\u00e4r som g\u00e4sterna trivs i, och de tar g\u00e4rna en kaffe med g\u00e4sten eller organiserar quiz-kv\u00e4llar i lobbyn.<\/p>\n

– Och sen har vi ju en himla god frukost med bacongaranti, skryter Malin med ett skratt. G\u00e4sterna \u00e4r v\u00e4ldigt f\u00f6rtjusta i v\u00e5r frukost.<\/p>\n

\"Malin<\/p>\n

Ingvild Bj\u00f8rneboe-Iversen (till v\u00e4nster) and Malin T\u00f8nnessen (till h\u00f6ger).<\/em><\/p>\n

<\/i><\/a>Inga missf\u00f6rst\u00e5nd<\/h3>\n

Ingvild ber\u00e4ttar vidare om att VisBooks l\u00f6sning \u00e4ven \u00e4r implementerad i administrationen, och att de har jobbat tillsammans med VisBook f\u00f6r att utveckla Multiproperty-funktionen<\/a>.<\/p>\n

– Med Multiproperty har vi kunnat koppla samman hotellen i hela hotellgruppen och samk\u00f6ra allt. Det ger oss full kontroll och tillg\u00e5ng till kundinformation och nyckeltal fr\u00e5n hela organisationen, ber\u00e4ttar hon.<\/p>\n

F\u00f6rutom att VisBook har sitt eget PMS, har de \u00e4ven en \u00f6ppen API-l\u00f6sning. Detta g\u00f6r att man enkelt kan implementera tredjepartsl\u00f6sningar<\/a>, vilket har varit s\u00e4rskilt bra f\u00f6r revenueavdelningen och har effektiviserat revenuearbetet avsev\u00e4rt.<\/p>\n

– Detta har ocks\u00e5 underl\u00e4ttat f\u00f6r g\u00e4sten och v\u00e5ra smartv\u00e4rdar, d\u00e5 det kommer upp ett korrekt pris p\u00e5 en g\u00e5ng \u2013 oavsett vilken kanal man bokar genom, s\u00e4ger Ingvild.<\/p>\n

 <\/p>\n

https:\/\/smarthotel.no\/en\/<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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