VisBook, as a part of Visit Group, is proud to announce the launch of a powerful new Spa Treatment Booking Solution, developed as part of Visit Group’s integrated platform for the travel industry. This game-changing feature unifies spa, accommodation, dining, activities, and more, together with BookVisit, into one seamless online booking flow.
Guests can now easily book spa treatments alongside their hotel stay in a fully integrated online journey. Real-time synchronization between systems ensures accurate availability and pricing, while enabling hotels to offer attractive spa packages and bundled deals.
Designed specifically for spa hotels and resorts, the solution is now available on Visit’s platform, through its property management product (VisBook) and online booking engine (BookVisit).
“Spa resorts have long been looking for a more connected spa booking experience. This all-in-one solution gives hoteliers a complete view of the entire guest journey and delivers the best possible experience for guests. We are proud to bring this to market – and confident it will ease operations and boost revenue for our customers,” says Glenn Cedströmer, Product Owner at Visit.
Why We Built It: Eliminating the Gap Between Stays and Spa
Spa hotels and resorts across the Nordics are experiencing growing demand for flexible, self-service booking. Guests increasingly expect to plan their entire stay – including accommodation, dining, and spa – on their own terms and often outside of traditional office hours.
While many hotels offer online booking for rooms and general spa access, spa treatments are often handled separately. This is largely due to fragmented systems and the complexity of coordinating treatment availability — including room inventory, time slots, specific treatments, and the assigned therapist. Guests are redirected to another site, asked to call or email, or arrive hoping to book – only to find treatments fully booked. Disconnected systems create gaps in the guest journey, resulting in missed revenue, frustrated guests, and added workload for staff. Our new Spa Treatment Booking Solution was built to solve exactly that.
A Complete Overview of the Guest Journey
The new solution is fully integrated within Visit’s platform, connecting VisBook and BookVisit. As part of the same digital ecosystem, the systems ensure seamless data flow, enabling a connected experience for both guests and staff.
Thanks to this deep integration, spa resorts now gain a complete view of the guest’s journey – before, during, and after the stay.
“What makes this solution truly unique is the 360° view,» says Glenn Cedströmer, Product Owner at Visit. «Staff can provide exceptional guest service while spending significantly less time managing separate systems. For example, a common pain point we solve is ensuring spa treatments are automatically updated if a hotel booking is changed or cancelled – eliminating confusion and saving valuable time.”
Boosting Sales and Reducing Operational Costs
One of the most exciting benefits of the new Spa Treatment Booking Solution is the potential to drive more online sales. Hoteliers can now easily bundle spa treatments with accommodation packages, boosting the average booking value. Guests are presented with the option to add treatments directly during the booking process, making it simple and convenient to upgrade their stay – with no risk of overbookings or errors, thanks to real-time inventory synchronization.
Beyond bundled packages, the solution also opens new upselling opportunities by showcasing spa treatments as optional add-ons. Treatments can even be booked as stand-alone services, giving hotels a new revenue stream beyond overnight guests.
Operational efficiency improves as well. Staff can spend less time coordinating bookings manually, as guests can manage their own spa reservations – including changes or cancellations – online. Early spa bookings also help hotels better forecast demand and allocate staff and resources more effectively, reducing operational costs and easing the workload on-site.
Visit Group Expands Its Digital Ecosystem
The launch of the Spa Treatment Booking Solution is another step in growing Visit’s digital ecosystem for the hospitality and experience industry.
“By bringing everything into one seamless platform, we’re helping our customers work smarter, sell more, and deliver even better experiences for their guests.” says Carl-Johan Holmén, Chief Commercial Officer at Visit.
About Visit Group
Visit Group is the leading Nordic provider of mission-critical software for the travel and experience industry. With over 25 years of experience, Visit Group serves 2,000+ direct customers across the Nordics, including hotels, resorts, attractions, theme parks, ferry operators, and destination companies, ranging from small businesses to large enterprises. Visit Group’s modular ecosystem includes robust platforms for ticketing, point-of-sale, accommodation packaging, reputation management, distribution, e-commerce, and websites, enabling seamless guest experiences and greater operational efficiency.
Discover how Visit Group is shaping the future of experiences at visit.com.
Media Contact:
Rebecca Pettersson
Marketing Director – Hotels & Lodging
rebecca.pettersson@visit.com
