Nestled in the heart of Värmland, Dömle Herrgård is renowned as a luxurious destination offering everything from spa retreats and weddings to golf packages and corporate events. Managing such a diverse range of services used to be a daunting task – until the estate embraced VisBook and BookVisit to simplify operations and boost direct bookings.
For years, Dömle Herrgård struggled with a patchwork of disconnected systems, slowing down processes and making daily tasks unnecessarily complicated. Introducing VisBook as a comprehensive property management system (PMS) and BookVisit as a powerful online booking and channel management platform has completely transformed their approach to hospitality, leading to smoother operations, improved guest satisfaction, and a significant increase in direct bookings.
One Platform for Seamless Operations
Before adopting VisBook, the hotel staff faced daily challenges trying to manage bookings and operations through multiple platforms – one for reservations, another for the restaurant, and yet another for payment processing. This cumbersome setup often caused bottlenecks and inefficiencies.
“We had major issues with our old restaurant system. In reception, we could just about make things work, although it took longer, but the real problem was for the restaurant staff. The cash register, the integrations – nothing worked smoothly. We needed something simple and effective,” explained Dömle Herrgård’s Reception Manager.
Now, with VisBook as the core operational hub, every department works from the same platform – whether it’s reception, housekeeping, restaurant service, or event coordination. This integration has significantly reduced manual work, improved communication between teams, and streamlined daily operations.
Intuitive Design That Simplifies Training
One of the key reasons VisBook has been so effective at Dömle Herrgård is its intuitive, user-friendly design. Training new staff used to be time-consuming and complicated, but with VisBook, onboarding is quick and straightforward.
“It’s by far the easiest system I’ve ever trained someone on. I’ve worked with many different systems, but with VisBook, new hires are confident within a week,” said the Reception Manager.
Consistency across booking types – from conferences and spa packages to restaurant reservations – means staff can navigate the system effortlessly, minimizing errors and enhancing the guest experience.
Maximizing Direct Bookings with BookVisit
High commission fees and missed upselling opportunities were common when bookings primarily came through OTAs (Online Travel Agencies). By leveraging BookVisit, Dömle Herrgård has successfully shifted a large portion of bookings to their own website, significantly increasing revenue and gaining more control over guest interactions.
“Now, we limit the availability of rooms on OTAs and only offer room-and-breakfast there. If guests want packages, they need to book directly. This makes a huge difference,” the Reception Manager explains.
With BookVisit’s intuitive package creation, setting up new offers is quick and easy – taking just 5–10 minutes to include images and pricing. This efficiency has helped Dömle Herrgård maximize occupancy, boost revenue, and quickly respond to guest demand. Additionally, BookVisit’s integration with marketing efforts, like Facebook campaigns, makes it easy for guests to book themed weekends or special packages directly from promotions.
“A lot of our theme weekends get fully booked thanks to BookVisit. When we run Facebook ads, we can link guests directly to the booking page, where they see availability, prices, and details immediately. They can book in just a few minutes,” the Reception Manager said.
Delivering Complete Guest Experiences with Integrated Solutions
Dömle Herrgård’s close partnership with neighboring businesses, such as the local golf club, benefits from the seamless integration between VisBook and BookVisit. This allows guests to book accommodation, dining, and activities in one smooth process.
“For example, with the golf club next door, we have a close collaboration. With BookVisit and VisBook together, guests book everything directly through us, and we handle their golf times.”
A Brighter Future with VisBook and BookVisit
By combining the operational power of VisBook with the booking efficiency of BookVisit, Dömle Herrgård has not only streamlined its operations but also significantly increased direct bookings and revenue. As the estate continues to grow, this integrated solution will remain at the heart of their success – ensuring exceptional guest experiences every step of the way.
