High above the town of Falköping, Mössebergs Kurort has been a destination for wellness and relaxation since the 1800s. Its graceful architecture and peaceful setting reflect a long tradition of hospitality, but behind the scenes, this historic retreat is powered by modern digital tools. At the center of it all is VisBook, a property management system that helps balance timeless charm with the demands of today’s guests.

For Mössebergs Kurort, the goal is clear, keep operations smooth and service personal, without sacrificing the character that makes the property unique.

Streamlined Operations, Less Manual Work

“We were looking for a PMS that would integrate well with our booking engine and reduce manual steps,” says Hampus Eckerlid, Revenue & Systems Manager. “VisBook has given us the freedom to spend more time with guests and less on backend tasks.”

Before switching to VisBook, the team managed spa bookings, dining reservations, and room availability using separate tools, which made coordination complex and time-consuming. Now, all elements of the guest stay can be handled in one flow, directly from the booking stage.

Guests can select their spa treatments and dinner times as they reserve their stay online, removing the need for manual adjustments and significantly improving efficiency for the staff.

One System Across Multiple Locations

The benefits of VisBook go beyond just one property. Mössebergs Kurort is part of a larger group that includes Hotel Ranten and Mössebergs Camping. With VisBook installed across all sites, the team can easily shift staff between locations and maintain consistent service quality.

“Having one system across hotels and our campsite means staff don’t have to learn something new every time they change location,” Hampus explains. “It’s more efficient and much easier to scale.”

This consistency has made it possible to onboard new properties quickly and keep training needs to a minimum, even during busy periods.

Encouraging Direct Online Bookings

Working together with BookVisit, VisBook supports a user-friendly booking journey that has helped increase direct reservations. Guests are now more inclined to book through the hotel’s own website, thanks to a smooth, intuitive interface that guides them through every step.

“We’ve seen steady growth in online sales,” Hampus says. “People can book their room, spa, and dinner all at once, and it’s very clear and easy to use.”

This not only improves the guest experience but also reduces dependency on third-party booking sites and their commission fees.

Better Planning, More Personalized Service

By automating routine tasks and allowing guests to customize their experience in advance, VisBook helps the team at Mössebergs Kurort focus on personal interaction and high-quality service.

“Because guests have already chosen their package details online, we can prepare before they arrive and meet their needs more precisely,” says Hampus.

This shift toward proactive hospitality is central to the property’s strategy, use technology to support the guest experience, not replace it.

Making Smarter, Data-Informed Decisions

Another major advantage of VisBook is its reporting and analytics features. From occupancy forecasts to revenue breakdowns, the system provides clear insights that the team uses daily to track performance and plan campaigns.

“Our Black Friday campaign last year gave us a strong start for Q1,” Hampus shares. “The data we had in VisBook helped us fine-tune our offers and monitor results in real time.”

With these tools, the team can act quickly, test new ideas, and continually refine their approach.

Tradition Meets Innovation

For Mössebergs Kurort, success lies in maintaining the soul of a historic destination while giving guests the convenience they expect. With VisBook as the backbone of their operations, they’ve found a way to do both.

“We’re committed to improving the guest experience at all our properties,” says Hampus. “VisBook helps us achieve that by giving us more time, better tools, and a clearer picture of how we’re doing.”

Mössebergs Kurort proves that innovation doesn’t have to come at the cost of tradition. With the right digital foundation in place, even a 19th-century retreat can stay ahead in the 21st century.