Situated in the heart of Sweden, Ombergs Golf Resort offers more than just world-class golf – it’s a complete hospitality experience with exceptional dining and modern accommodations. Its prime location between Stockholm, Gothenburg, and Malmö makes it a favorite among golfers and business travelers alike.
“One of the biggest things that sets us apart is the high quality of our golf course – it’s always in fantastic condition and surrounded by incredible nature, creating an unbeatable playing experience. Beyond golf, we offer a complete package with a first-class restaurant, modern conference facilities, and a location that’s hard to beat,” says Adam Hultqvist, who works in Ombergs Golf Resort’s booking department.
With 95 double rooms and modern conference facilities, Ombergs can cater to both individual travelers and large corporate groups. However, as the resort grew, so did the need for a more efficient and modern booking system.
Finding the Right Booking Solution with VisBook
Before switching to VisBook, Ombergs Golf Resort struggled with outdated and inefficient systems. Bookings were managed manually, and the resort had separate systems for reception and restaurant operations, creating unnecessary complexity.
“Our old system was slow and limited. It made our work harder than it needed to be,” Adam explains. They needed a faster, more flexible, and user-friendly solution—one that could integrate all aspects of their business. “With VisBook, everything runs much smoother. It’s quick, intuitive, and allows us to manage all our operations in one system.”
One of the biggest operational improvements has been the integration of reception and restaurant management. Previously, separate systems led to miscommunication and inefficiencies between departments. Now, features such as VisBook’s Table Reservation module are accessible from all computers running VisBook, simplifying staff workflows.
“Now that everything is in VisBook, we don’t have to switch between different platforms. It’s made our work much easier and more coordinated,” Adam adds.
This streamlined approach ensures that staff can focus on delivering an outstanding guest experience instead of juggling multiple systems.
Enhancing Guest Bookings with BookVisit
While VisBook improved internal operations, Ombergs also needed a way to simplify guest reservations. Before implementing BookVisit, all bookings were handled manually via email and phone, which was time-consuming.
“Before BookVisit, we had an overwhelming number of emails and calls. Many of these could have been easily managed by the guests themselves via an online booking platform. We wanted to simplify things for both our guests and ourselves, and BookVisit was the obvious choice to streamline the booking process and create a better experience for everyone.”
Since implementing BookVisit, Ombergs has seen a clear increase in online bookings. More guests now prefer to book online rather than calling or emailing, making the process faster and reducing the workload for the booking team.
Beyond simplifying the reservation process, BookVisit has also significantly improved upselling opportunities. Guests can now explore add-ons and upgrades at their own pace, something that was previously harder to communicate over the phone.
Not only this but according to Adam, the synchronisation between VisBook and BookVisit means that they “have as little manual work as possible, since bookings, payments, refunds, and cancellations, amongst other things, are automatically synchronized.”
Looking to the Future
Ombergs Golf Resort is always looking for ways to enhance guest convenience and operational efficiency. With VisBook and BookVisit already transforming their booking process, they are now exploring new innovations such as digital keys and advanced guest communication tools to further streamline the guest experience.
“We’re constantly looking at new solutions that can make things smoother for both guests and staff. Digital keys are something we’re considering for the future to make check-ins even more seamless.”
As Ombergs Golf Resort continues to expand, VisBook and BookVisit will remain essential tools in their growth, helping increase efficiency, improve guest satisfaction, and simplify daily operations.
By embracing modern, integrated technology, Ombergs Golf Resort ensures that guests enjoy a seamless, high-quality experience from booking to check-out.
