In beautiful Lofoten far above the Arctic Circle, you will be captivated by the majestic mountains, deep beautiful fjords, and stunning long white sand beaches. It is here that you will find the Lofoten Arctic Hotel, consisting of two hotel buildings, a café and a restaurant. The hotel is family-run with a strong and unwavering focus on service, where every member of the team is involved in all aspects of the business. This means that having an efficient PMS system is of the utmost importance.
The world-famous Lofoten region is renowned for its excellent fishing and incredible nature, and is sought out by tourists from all over the world. Ragnar Palsson is the hotel manager at Lofoten Arctic Hotel, which consists of two hotel buildings – one smaller and one larger complete with conference facilities. Guests come here from near and far to enjoy the beautiful nature, rent kayaks to paddle between the islands, or to catch the fish of their lives. They might even get a glimpse of the beautiful northern lights.
“We receive guests primarily from the Nordics but also from all over the world. We attract visitors all year round to the unforgettable nature experiences with activities such as hiking, skiing, kayaking, fishing, diving, golf and rafting. As a family hotel, we provide a unique and distinctive feeling for our guests with an emphasis on personal service. As a result of this, we are rewarded with great reviews and glowing recommendations”, says Ragnar.
As little administration as possible
At Lofoten Arctic Hotel, it is important that all departments work optimally and that our guests are happy and satisfied. This means that it’s essential to have accurate information about what our guests want.
“Our challenge is to be perfectly efficient, so that we can focus as much as possible on the guests. Therefore, we want to spend less time on administration and more time on customer satisfaction. As a family hotel, we have no niche roles – everyone on our team works with almost everything”, Ragnar continues.
The system change to VisBook simplified everything
“The Lofoten Arctic Hotel used several different systems before my time there. I had previously used VisBook while managing other hotels in Lofoten – and I always appreciated its efficiency and user-friendliness. It was an obvious choice to use VisBook for the Lofoten Arctic Hotel. I’m especially fond of the very good overview it provides, allowing us to coordinate all aspects of our business. VisBook is incredibly easy for everyone to work with – for check-in and check-out as well as for payments and accounting. It is stable and holds our entire business together, so that everything works smoothly. It would take a lot for us to change systems now”, Ragnar concludes.