It is easy to see that an inadequate booking system contributes to problems for a hotel, but it can be difficult to see what improvements can come from a system change. In this article, we show you 6 ways that a great booking system can make things better for your hotel.
1. Information only needs to be filled in once.
In our opinion, the best hotel booking system is not only a booking system, it is our own all-inclusive PMS. You can use it exclusively as a booking system or have it replace each of the systems that your hotel uses today.
One of the benefits of having the same system for customer care, booking, restaurant, spa (and more), is that no information must be filled in more than once.
This makes it easier for the hotel’s various departments to communicate with each other.
A well-designed booking system for hotels should also be user-friendly for both employees and hotel guests – as ours is. This is in part because the information is only filled in once. In addition, the entire hotel stay can be booked, as a package, with one touch.
2. You can book comprehensive orders with just one click.
Let’s take a closer look at the fact that the entire order can be booked all at once. Some hotels today have separate orders for spas, restaurants, and hotel rooms.
With VisBook’s modern and integrated booking system, you can manage all this in one order. When the booking is completed, the system communicates relevant information to the respective departments of the hotel. In the system, you can create package offers in advance and thus get an overview of the capacity of the entire hotel and in the individual departments.
3. The staff does not need to “double check” and can focus on service.
A smooth hotel booking system not only simplifies the employees’ everyday lives, it gives them the opportunity to provide better service to their guests. As everyone has access to the correct information, check-in is faster as reception immediately sees which rooms have been cleaned and the restaurant is notified of known allergies even before guests arrive. These are just a few examples that our booking system enables for you.
When hotel staff do not have to constantly “double check” information, guests do not have to wait. And they do not have to answer the same questions repeatedly. In addition, staff have more time to do the extra little things, such as being present in conversations with guests, instead of struggling to keep up with all sorts of administrative threads on the computer.
4. Easy to nurture customer relationships
We have already mentioned that VisBook is much more than a booking system. Among other things, it can replace your CRM system.
In our system, each guest receives a customer card with order history, contact information and other relevant information. From the system you can also send SMS and e-mail messages to your guests. For example, to inform them about offers, discounts and special news. These are all things that can help nurture the customer relationship.
An easy way to increase bookings, for example, is to remind previous guests of your hotel through targeted offers!
5. You avoid doing the daily accounting manually
Upgrading your inadequate hotel booking system to VisBook’s full-scale PMS also makes it easier to work behind the scenes at the hotel.
Our system creates the proper accounting system automatically, so you do not have to handle the daily accounts manually! Everything the finance department needs for its ongoing work lies directly in the VisBook system. In addition, it is easy to adjust and export the ledger.
6. As a decision maker, you will get statistics about the company directly on your mobile device
If you are a decision maker, you probably need to zoom out of your daily work from time to time to see the big picture. Our system can help you with that, as statistics about your hotel can be easily extracted and accessed by you.
You can customize reports or choose from ready-made templates. All key figures are also available on your mobile. This is perfect when you get a question, and you are not sitting at the computer!
All in all – Less admin. More fun!
Our motto is “Less admin. More fun!”, Which is exactly what you get when you choose VisBook. Our goal is to enable our users to spend as little time as possible in the system. Find out more about how VisBook can serve you as a superior hotel booking system.
